Doba and Smart Living Company had the strongest account support. Both services provided helpful information when we contacted them. Both dropship services also provide you with a dedicated account rep, who can give you one-on-one advice about what the best options for your business are.
We scored each of the dropship services on how forthcoming it was with information and how promptly the customer support returned calls and responded to email. Several of the companies we reviewed proved difficult to contact, either not returning calls or not replying to our queries in a timely manner or even at all. Several services had no listed phone number or email address and can only be contacted through an online ticket system on their website. It's important to consider how willing these services are to answer your questions before you sign up, and we would recommend trying to speak to a representative before you commit to a dropship service.
All dropship services we reviewed shared several features. Every dropshipper blind ships products for you. This means that they do not include information about themselves on the packing slip. Dropship Direct allows you to customize the packing slip that is included with orders. Every dropship service also offers product order tracking, so you and your customers can make sure every order reaches its destination.
It's important to know the costs associated with a dropship service before signing up. There are the membership fees as well as costs associated with shipping the products your customers buy from you. Remember, you also need to pay the wholesale costs for the products that customers order. There are also listing fees if you choose to sell through an online market place. Be aware that using a dropship service to start a business has more costs than just the initial sign-up fees. Dropship Direct is the best for a basic plan that is low cost, aggregates products and allows you to export products to the widest variety of platforms.
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